Rosewill RMA Experience

normalicy · Post by **normalicy** » Wed Dec 09, 2009 12:45 am

Today, I did my very first RMA with Rosewill. I sent this to them 4 hours ago.

Hello, I have a Rosewill RC-212 PCI to SATA/IDE adapter that is not functioning properly. I get blue screens with it plugged in no matter if there is anything plugged into it or not. As soon as it is removed, I no longer have issues. I'd like to apply for an RMA (I've had it longer than Newegg's return policy will accept a return on, but under 1 year).

Thanks,
Mickey

I received this 20 minutes ago.

Dear Valued Customer,
Thank you for your feedback.

As you are our valued customer, in order to save you time and money, we would like to send a brand new item to you for free. You can keep the original item as is. Please have the order # 41587180 as your reference. We have already requested this order # 41587180 from Newegg. They will help us to re-send you the Item. Please check the order status online. Once the order ships, a confirmation email will be sent to your Newegg login email address as well as updated on their website. According to Newegg, the ship to address is below:

Xxxxxxx Xxxxxxxx
XXXX Xxxxxx Xxxxxx Xx.
Xxxxxxxxx XX XXXXX
XXX

Further more, we have requested Newegg to process your order immediately. Normally, the item should arrive to you within 3-4 business days.

Thank you for your understanding and time. If you have more questions or concerns, please no hesitate to contact us.

Sincerely,
Sophia

Rosewill Support
techsupport@rosewill.com
Call Center: (1800) 575-9885

I don't know if this correlates with the fact that I posted an eval on newegg yesterday or if they do this for everyone. One way or another I'm impressed. Especially by the fact that they were able to work so close with newegg.

nexus_7 · Post by **nexus_7** » Wed Dec 09, 2009 1:10 am

wow, cant beat that!

normalicy · Post by **normalicy** » Wed Dec 09, 2009 3:14 am

Yeah, I always liked the value of their stuff, but assumed their customer service was about the same as all the rest of the start ups. Surprise to me.

eGoCeNTRoNiX · Post by **eGoCeNTRoNiX** » Wed Dec 09, 2009 9:19 am

I've wondered for a long time if Newegg didn't have part ownership in Rosewill or something. They were the first company, that I recall, to carry Rosewill. I have to say, I Love the R103A case. It's nothing fancy, but it's well built and doesn't cut the crap out of me every time I stick my hand in there. And for the price you can't beat it's quality.

eGo

normalicy · Post by **normalicy** » Wed Dec 09, 2009 9:34 am

Oh, I'm pretty sure that they are a Newegg company. Or at least owned by them. Like you noted, for about 5 years, Newegg was the only company to carry them.

b-man1 · Post by **b-man1** » Wed Dec 09, 2009 1:06 pm

nice! that's much better than what i just went through with Asus.

DaMaN · Post by **DaMaN** » Wed Dec 09, 2009 2:17 pm

Nice to know thanks for sharing.

normalicy · Post by **normalicy** » Wed Dec 09, 2009 2:32 pm

Yeah, I've done quite a few RMAs & this was the smoothest so far. Of course, I still need to receive it. We'll see if the follow through is as good.

canton_kid · Post by **canton_kid** » Thu Dec 10, 2009 3:55 am

Thanks for posting that.
Off to shop Newegg now for Rosewill stuff

mile

I have often wanted to buy a few of their things but shied away due to a few reviews, often low prices, and worries of a bad item and RMA hassles.
I think now I will give them a try if they have something I want next time.

normalicy · Post by **normalicy** » Thu Dec 10, 2009 11:20 am

Well, I just checked the tracking number on the RMA & sure enough, it's out for delivery today. Sweet!