dell has finally disappointed me

b-man1 · Post by **b-man1** » Mon Nov 24, 2003 10:49 pm

my g/f got her pc today from dell...a nicely loaded 4600 dimension (p4 2.6, radeon 9800, 512mb ram, 80gb drive, etc). lift it out of the box and hear "rattle rattle". not good.

we pop off the side and i find:

1. the hard drive cage LOOSE and flopping around. they didn't screw it down (no screw found inside)

2. the video card (9800 np) not screwed down either...and wobbling LOOSE.

3. the power/reset button and LED's dangling (not secured to the front of the case..it's one plastic piece).
4. the above power/reset wire bundle not even plugged into the motherboard.

i hook it all back up...and no big shocker...won't POST or anything. i am pretty sure the hard drive and cage dragged across the mobo and video card enough to trash it.

it will be an interesting cust serv call to them tomorrow.

DoPeY5007 · Post by **DoPeY5007** » Mon Nov 24, 2003 11:24 pm

wow, the dude that put it together needs to be fired

PreDatoR · Post by **PreDatoR** » Mon Nov 24, 2003 11:52 pm

The Dell dude must have had a double hit on the bong when he put that one together

Post by **FlyingPenguin** » Tue Nov 25, 2003 12:05 am

That's a rarity. I've helped a lot of clients order Dells and never seen anything like that. Hopefully the idiot that assembled it will be fired once you complain, if he hasn't already.

You shouldn't have any problem except possibly fighting for a credit on the cost to ship it back to them, but I would be suprised if they gave you any grief over that.

I wouldn't admit you did any work inside. Just that you heard it rattle so you opened it and saw all the damage. No need to give them any opportunity to claim you may have caused the damage just in case.

dadx2mj · Post by **dadx2mj** » Tue Nov 25, 2003 12:13 am

Originally posted by PreDatoR
The Dell dude must have had a double hit on the bong when he put that one together

LMAO good one especially since it is probably true

b-man1 · Post by **b-man1** » Tue Nov 25, 2003 8:32 am

yeah...i've ordered MANY pc's from them....for friends and coworkers and never seen this. shouldn't be too much of a fight. going to call in a few minutes.

b-man1 · Post by **b-man1** » Tue Nov 25, 2003 10:39 am

outcome:

called their customer service this morning and they will overnight a replacement once it's built. airborne express will be picking up the lemon today for free.

i guess i like dell again.

hehe

dadx2mj · Post by **dadx2mj** » Tue Nov 25, 2003 1:47 pm

Glad to hear it worked out that way. Any company can have a problem like that now and then. How they handle it says a lot about the company and Dell seems to be on the right track judging by this outcome.

DoPeY5007 · Post by **DoPeY5007** » Tue Nov 25, 2003 1:58 pm

so you lost a few days, not to bad!

demonmonkey1234 · Post by **demonmonkey1234** » Tue Nov 25, 2003 3:16 pm

BAH! ALL GARBAGE! I would of caused a huge problem so I could get a better one for my huge inconvience!

You should of asked to speak to the highest manager you could get a hold of and gave them this big speel on how they really let you down and you'll question ever going with them again or recommending any clients to them again.

Well hey atleast they helped you out... more than what I can say for gateway

I remember like 3 years ago I wanted to get my cable modem and asked them how much a NIC would cost coming from them.

Gateway: Well it'll be about 65$ plus shipping.
Me: WHAT? They're like 20 in the stores!
Gateway: Yes but there is no garuntee they're compatible.
Me: Yea and I could also buy 3 different ones for the price of yours.
Gateway: Well si*click*

Gateway is such a dishonest company

runk

DoPeY5007 · Post by **DoPeY5007** » Tue Nov 25, 2003 4:22 pm

Originally posted by demonmonkey1234

Gateway is such a dishonest company runk

when people tell me they want a PC, I always tell them Dell, they ask what about Gateway. I tell them Dell is better

:

FanTum · Post by **FanTum** » Thu Nov 27, 2003 11:16 am

My buddy just ordered the same machine your g/f ordered. I hope the same guy didn't put it together!

wvjohn · Post by **wvjohn** » Thu Nov 27, 2003 6:46 pm

I just got one of those 400sx servers - sweet little rig - will use standard ddr - and the clamshell case is pretty impressive - i added 512 of pc 3200 and an agp vid card -

final specs
p4 2.4 800 fsb HT
inter i875 chipset at 400 fsb
512 crucial pc 3200
9500 pro
40 gig 7200 hd
cdrom
thing has usb2, serial ata, onboard sound, onboard nic, etc

have one chipset driver i haven't figured out how to install yet, then will rum some benches - appears very quick

cost $400 after rebate+memory and vid card - ended up with an extra stick of ecc 128mb pc3200 and a 8 mb ati pci vidcard