Intellimouse has Turned to the Dark Side!

sharko · Post by **sharko** » Sat Dec 22, 2001 8:16 pm

any suggestions out there?

After working fine for months, my Microsoft Intellimouse Explorer (USB) mouse now gets sluggish, slows down, and eventually just turns it itself off for no reason. The scroll wheel doesn't work either. It doesn't even uninstall under "remove programs."

Re-installing intellipoint 4 doesnt work either; strangely, under mouse properties, win 98 doesn't even realize i have intellipoint like it used to; it just shows the regular mouse (without the extra buttons). Dell has told me to "f" off: its a microsoft problem, and we all know how helpful THEY are... will someone please help me???

PreDatoR · Post by **PreDatoR** » Sat Dec 22, 2001 8:21 pm

Get ahold of MS's RMA department... They have a life time warranty on them... They'll ask for the serial number on the bottom and send you a new one out just like that no hassles... Took them about 2 weeks to get me a new one...

dadx2mj · Post by **dadx2mj** » Sat Dec 22, 2001 8:57 pm

PreDator is right MS hardware Support is great I have got two different Exploreer Mice replace a total of 3 times and it never took more than 3 days. I have two phone #s for you cant remember which is the right one but I think it is 425-635-7040 if that one is not right it is 1-800-360-7561 they are both to MS but to different depts. Good Luck

Post by **FlyingPenguin** » Sat Dec 22, 2001 11:53 pm

If you still have the PS/2 adapter for the mouse you can try it and see if possibly it's a USB problem.

Uninstall that Intellimouse software - you don't need it. 98 can recognize the mouse just fine on it's own. That software often causes problems.

If it still acts up with the software uninstalled it's probaly the mouse. Contact MS and they'll ship you a replacement - it's a lifetime warranty. I'm on my second one.

SWScorch · Post by **SWScorch** » Mon Dec 24, 2001 1:19 pm

My IE has started acting fruity as of late as well. I called 1-800-360-7561 and they sent me a free replacement. They told me it had a 5-year warranty though, not a lifetime.

Post by **FlyingPenguin** » Mon Dec 24, 2001 3:02 pm

Hmm.... looks like some smart bean counter put the kabash on lifetime warranties...