one more reason to buy a Dell

renovation · Post by **renovation** » Mon Dec 01, 2008 12:50 am

(i did this just for sh;ts and giggles read all for a good laugh )
Customer (Michael ********) - 11/30/2008 08:40 PM
i order a replacement keyboard .the daughter drop a book on the old one and broke off two keys .the problem is i be in florida from the 10th-17th and will be doing the replacement there. i bought this unit new and can't fine the info i need online to remove and install the new keyboard .

Question Reference #081130-001552
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Date Created: 11/30/2008 08:40 PM
Last Updated: 11/30/2008 09:16 PM
Status: Solved
Date Purchased: 04/14/2006
Operating System: Windows XP
I need: Technical Support
Serial Number: 11111111111111111

Model
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gateway 3040gz

[---001:001889:41063---]

Dear Michael ********,

Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced. I suggest that you purchase the replacement keyboard at the following site:

http://www.mundocorp.com/

Respectfully,
Gateway Online Technical Support

Customer (Michael ********) - 11/30/2008 09:12 PM
jayson- i need the directions to R&R the keyboard not were to buy one from

Response (Jason) - 11/30/2008 09:04 PM

Subject
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how to replace the keyboard

Discussion Thread
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Response (Jason) - 11/30/2008 09:16 PM
Dear Michael Greenberg,

The steps for replacing the keyboard is not available. I suggest that you bring the computer to any third party repair shop to be able to replace the keyboard of the computer.

Respectfully,
Gateway Online Technical Support

Err · Post by **Err** » Mon Dec 01, 2008 1:14 am

It's sad how fast Gateway went downhill. Several years ago, I purchased a Pentium II 450 with 128Mb Ram, a Voodoo II (can't remember what the main card was), and an Intel 440Bx chipset. This was probably one of the best computers I've ever owned. One evening, Windows 98 started giving me problems after installing a particular piece of software. I called their technical support and the gentleman who took my call walked me through a complete installation of the OS.

The problem now is that many places don't hire people who are into computers to take customer calls. They hire the cheapest employee they can get and set them in front of a computer with a FAQ and troubleshooting list.

ZYFER · Post by **ZYFER** » Mon Dec 01, 2008 4:42 am

Yeah, that is pretty bad support. Replacing the keyboard shouldn't be all so hard though. It is mostly a matter of a couple of screws that hold it in place.

Key Keeper · Post by **Key Keeper** » Mon Dec 01, 2008 4:26 pm

Ok, gotta ask...is this a laptop? LOL

Err · Post by **Err** » Mon Dec 01, 2008 4:37 pm

Key Keeper wrote:Ok, gotta ask...is this a laptop? LOL

This would be much funnier if it wasn't.

Post by **FlyingPenguin** » Mon Dec 01, 2008 6:29 pm

One of the things I like about Dell is that they have all the service manuals with complete dis assembly instructions all available online.

I've also recently dealt with Dell tech support for mobo replacements out of warranty, and they aren't too unreasonable.