Mwave RMA policies?

Danielm7 · Post by **Danielm7** » Wed Jan 24, 2001 9:58 pm

Does anyone know how Mwave is for RMA'ing a product, I know I need to call them but they don't open until tomorrow and I'm trying to give some sort of answer to my friend who we ordered a system for.
Got a tbird system, freezes incessantly, I've tried everything in the book, finally I called them, they said the ram probably isn't up to spec, I said it was the pc133 they included with the barebones system for him, they said well it's just generic and it is probably that. I tried ram from my machine and it still can't even get through a os install.
At this point I just want a new box out of them, anyone have any experience with returning things there?
thanks,
Daniel

ActiveX · Post by **ActiveX** » Wed Jan 24, 2001 10:11 pm

MultiWave is great for returns, no hassles and you have 30-days on most items.

See there policy here: http://direct.mwave.com/mwave/policy.hm ... CID=&Back=

Danielm7 · Post by **Danielm7** » Wed Jan 24, 2001 10:15 pm

Thanks, although I know many places will post one thing and act another way, I mean I hope they really don't think I'm going to eat shipping charges on a faulty setup, that would really bother me cause it's about 38 dollars to get it here.

Post by **FlyingPenguin** » Wed Jan 24, 2001 10:22 pm

wrong post

Danielm7 · Post by **Danielm7** » Wed Jan 24, 2001 10:24 pm

No actually I'm talking about mwave.com, multiwave direct, sorry if it caused any confusion. The rma would be for a barebones system purchased there.

Rezillo · Post by **Rezillo** » Thu Jan 25, 2001 12:40 am

I had A hard drive go out on me, and they had no problem with me returning it. They are personally my favorite company to deal with. Mwave.com is also Multiwave Direct it says so right when you goto the site. Welcome to Multiwave Direct. That used to be the only main screen that would come up a couple years ago.

Danielm7 · Post by **Danielm7** » Thu Jan 25, 2001 1:50 pm

ARRGGH, I called them today, they will take it back and test it but I have to pay to send it to them, it was 39.98 ups ground just to send it back, ouch.

Hipnotic_Tranz · Post by **Hipnotic_Tranz** » Thu Jan 25, 2001 3:49 pm

That bites. I bought my Pioneer 105s from 'em and I didn't have a single problem. If it's faulty, maybe they will re-emburse you on the shipping charges? I dunno.