Valve sucks...

Executioner · Post by **Executioner** » Tue Aug 17, 2004 12:50 am

I finally had to quit using WonID and move over to using Steam a few weeks ago in order to continue to play TFC. So I install it with no problem and move my maps and stuff over. I'm able to play the first night with no problems, as the registration of the cd key said the server was busy, and it would notify me later.

The following day is a different story. I tried to play TFC and it said my key was already assigned to a Steam account (fvck). So I follow the directions they offer, and I mailed them my original jacket CD with the cd key on it. It's been over 2 weeks with no answer on their end. They are suppose to email me when they change the cd key assignment to my Steam login name.

Really great customer support for a 5 year old game. Jeez... Give me a break. I could see this if the game was HL2, but this is an old game by industries standards. I'm sure most could find this game on line at a cost of $10.

I posted on the Steam forum, asking how long it takes to get a reply back from Valve, and a couple said it can take 3-4 weeks. One guy said he could not wait, and bought another fresh copy, only to discover that his new key was already assigned to someone else. What a drag.

They should have come up with a better option than that. I would be pissed if I had to purchase the game again, only to discover the key was already in use. What they should hve done is to allow you to play for 2 weeks, until you can prove that you have the original cd key. Allowing customers (like me) to "hang" and wait is totally unacceptable IMHO.

dadx2mj · Post by **dadx2mj** » Tue Aug 17, 2004 11:08 am

Dear Lord another Steam horror story. I have had my share of troubles with Steam. I have gone day to weeks without being able to play because of their updates several times. When it works it is good but when it doesn't it is really bad. I feel for anyone who is in a spot where they need support from Steam because they suck at it. Everyone of my issues have been solved by other users or an update that came down weeks later. I cant count how many emails I have sent to Steam and have never received a reply of any kind.

Post by **FlyingPenguin** » Tue Aug 17, 2004 4:39 pm

I've never had a problem with Steam, other than a couple of buggy updates early on. However I play nothing but DOD so maybe that's why.

To it's credit, it IS nice not to have to worry about trying to find the latest patch for your mod, or trying to find a map that everyone else seems to have and you don't. Also it's nice to get fast downloads from within the game.

Executioner · Post by **Executioner** » Tue Aug 17, 2004 5:17 pm

My problem is not Steam itself, or any patches, it's the fact that someone stole my CD key, and now I have to wait 3-4 weeks until they can clear it up in order to play on line again. I would think that once my proof is submitted, it should be processed that day, not take 3 or 4 weeks.

Pugsley · Post by **Pugsley** » Tue Aug 17, 2004 5:34 pm

steam killed my TFC way back when they shut down won... i didnt know they turend it back on again... they should just release it so that sombody else can run a won server so we can still play. I know that with steam playing on 56k is impossible.

knightofnee1112 · Post by **knightofnee1112** » Wed Aug 18, 2004 3:28 pm

I got a CDkey that I don't think is used yet.. if your problem still isn't resolved. you can have the key and do with it what you please..