MCI Internet DSL Problem help please REPLY ASAP!!!

demonmonkey1234 · Post by **demonmonkey1234** » Sun Oct 19, 2003 6:55 pm

In the task manager winlogon.exe in all caps is preventing a friend from logging on to the internet, or this is atleast what the MCI people are telling him. He's running XP. I don't know what this is or what it has to do with anything so any information on how to rid it or disable it or get around it is greatly appreciated. Thanks

Post by **FlyingPenguin** » Sun Oct 19, 2003 7:29 pm

WINLOGON OR WINLOGIN?

Possible Trojan/Worm:

http://www.canada-av.com/sensible/home. ... enDocument

Has he tried to to disable it in the Startup tab of MSCONFIG?

demonmonkey1234 · Post by **demonmonkey1234** » Sun Oct 19, 2003 7:37 pm

can't be a worm I just formatted his computer fully so I doubt there's a worm as well as no net connection. It was winlogon. dont forget he has no net connection.

Absolut Talent · Post by **Absolut Talent** » Sun Oct 19, 2003 10:46 pm

Originally posted by demonmonkey1234
can't be a worm I just formatted his computer fully so I doubt there's a worm as well as no net connection. It was winlogon. dont forget he has no net connection.

not if the worm/virus stays in the memory, like a stealth boot virus I had not too long ago. Reformatting wouldnt get rid of it

Augix · Post by **Augix** » Sun Oct 19, 2003 11:35 pm

could be a"copy of xp" in that file is the activation and could be missing..

also u can repare de file ! with the Recovery Console ! and change the winlogon.exe for a fresh one . just a Thought

, But I had a problem like that once , not exactly hte same but that was becuase I reinstall xp over the old copy and then u get a bug so u cant connect to the internet , in fact you have the fix in the xp upgrdes site....

good luck !

Post by **FlyingPenguin** » Mon Oct 20, 2003 7:58 am

Well I don't understand. MCI said that Winlogon is causing the problem, but is offering no solution as to how to fix it?

Is this PPPOE or a router? If it's PPPOE is he using XP's native PPPOE handler or did he install MCI's PPPOE client?

Have you got a router handy? If so, try setting it up using a router and no PPPOE client. If you still have a problem I would start suspecting it's not the computer.

demonmonkey1234 · Post by **demonmonkey1234** » Mon Oct 20, 2003 3:16 pm

Ok here's the closure. MCI was actually out of solutions and their 5 typical ones didn't work so they just gave him that as a problem. I don't know why or what caused them to pick that but I walked him through the Connection Wizard on XP and he rebooted and he had internet access with out MCI's 3rd party.

Augix · Post by **Augix** » Mon Oct 20, 2003 4:06 pm

Connection Wizard on XP and he rebooted and he had internet access with out MCI's 3rd party