RMA a Mouse

fearfox · Post by **fearfox** » Tue Jan 28, 2003 7:59 pm

I did it about two weeks ago and nothing has come, wondering what is the number again to get rma or to contact someone about product i accidently deleted my email with the information retaining to the case # and some other information.

Thanks

David

Absolut Talent · Post by **Absolut Talent** » Tue Jan 28, 2003 10:00 pm

try calling the company and asking for the RMA department
they should be able to look up your status with your name

fearfox · Post by **fearfox** » Tue Jan 28, 2003 11:08 pm

K but no one has the number??? oh well

Absolut Talent · Post by **Absolut Talent** » Tue Jan 28, 2003 11:20 pm

Originally posted by fearfox
K but no one has the number??? oh well

well it might help if you told us what company you RMAed through
cause if we knew that, then maybe someone might know the number to call

TruckStuff · Post by **TruckStuff** » Tue Jan 28, 2003 11:20 pm

would you care to tell us what company you are dealing with or are you just going to leave it to us to guess?

TruckStuff · Post by **TruckStuff** » Tue Jan 28, 2003 11:21 pm

blast... he beat me.... :|

fearfox · Post by **fearfox** » Tue Jan 28, 2003 11:33 pm

crap i just notice i did not but the company name, its Microsoft , the mouse i Microsoft optical mouse. I apologize, i smack my self on my head.

PreDatoR · Post by **PreDatoR** » Tue Jan 28, 2003 11:49 pm

so you contacted MS to rma the mouse? cause i've done it twice with my intelli explorers and always had the replacement in a timely fashion... they don't even require that you send int he defective one...

Executioner · Post by **Executioner** » Wed Jan 29, 2003 12:11 am

I'm going through this now with my Explorer 3 mouse. The phone # to call is:
800-360-7561 Monday - Friday 5:00am to 7:00pm PST

With me, I had to send them a digital picture of the bottom of the mouse and I then faxed it over to this number: 716-447-7330

They wanted my name, address, email address and phone number.

eGoCeNTRoNiX · Post by **eGoCeNTRoNiX** » Wed Jan 29, 2003 12:32 am

Send the supposed "faulty" product back? Seems like it would be pretty easy to take advantage of this situation and get a free mouse out of them? lol eGo

PreDatoR · Post by **PreDatoR** » Wed Jan 29, 2003 12:45 am

all they've ever asked me for was the serial number off of the bottom and thats it... 2 mice and a Precision Pro 2 joystick that went tits up on me after a week... i still have the broken one sitting here don't know why cause it don't work...

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