ZYFER wrote:Perhaps, I have Brighthouse not Time Warner Cable. TWC sure has went down hill since I had them, before Brighthouse bought out their cable interests here.
I'm just fed up with them. I refuse to call their Customer Support anymore because it's always the same crap. I can't get them to understand that it's not my computer and my modem doesn't need reset. It's like clockwork during the weekdays. Around 7:30, everything goes to pot. The last straw was when the level 3 tech came out and since no one was home, left a note saying they needed to get inside. I called and scheduled another apointment and took a day off work so someone was sure to be home. THe tech calls 30 min before the appointment and cancels saying there is a bandwidth problem and they are installing more bandwidth. I don't doubt that but I made the apointment 1 week prior. They even called the day before to confirm. He could have at least came out and told me face to face. Since, the appointment was ~4:30, I'm thinking that I was his last stop for the day and he decided to blow me off and go home early.
TW has really gotten bad quickly. I had this same problem ~8 months ago but after only 2 phone calls, someone came out and they fixed the problem. It was a line issue at the time. This time, it's the network. My Father-in-law is having the same issues in the same time frame. I believe he is going to DSL as well. We both have all of our services (phone, cable, internet) bundled through TW. However, I doubt the loss of two customers will even phase them.
arty 
