Discussions and tips about Home Theatre, HDTV and DVD setups
6 posts • Page 1 of 1
are 6 month old Philips tv just died bought on 12/30/22. had to after my RF problem with the Visio sets. the set is getting channels but just sound no picture . we contacted Philips and there requested 4 photo . one a copy of my proof of purchase photo ,one of the serial and model label ,front photo of the set and lastly a photo of the set plug in . all emailed to them and now its a waiting game for final approval, not sure if they give a refund or exchange kind of hard to tell by there web site the way it's written . do know it will take a couple of weeks to we know how they work it. did discover that philips tv's are retagged sonya tv's thought all this .
got to love it its may 11th and today we get a call from Philips . they are request to send a service repair person to my home and see if he can fine the problem . if needed to order parts to repair the set. so it be up to a week for the service tech to contact me . then after he reports his finding .they will send the replacement parts . now if we don't hear from a service tech after a week Im to call the warranty center .to make other arrangements on this $300.00 retail TV . never will we buy a philips televisions are manufactured by Funai. all the people we have spoke to are the fAR EAST.
update a tech for a semi local electronic service company call today . they setup a appointment for this Wednesday to check out the TV . told they look at and order parts if they fine the problem . anything more then a loose ribbon im guess it be a replacement tv . how much can it be costing the company. to send out a outsource tech twice plus cost of a replacement board ? I am requested to have the tv removed off the wall mount before the tech arrives ,
the service tech called at about 9 am today set up a 2 to 4 appointment today .at 1:15 - 1:30 this afternoon he arrived . had a box with a board in it with my name on it . by 2:00 o clock he had the back of the tv apart and back together with the board installed and we had a working tv again . he said they use to repair the boards . these days they just swap them out with brand new ones . said the cost of the electronic boards are like $30.00 new . he did have to remove about 20 plus screws of 3 sizes to remove the access panel . was a very quick swap out and kind of glad they had the right part . didn't get a real good look but seem like all there was to the tv was 3 controller boards with the panel removed . not really much to the new TV's these day .don't know what they charged for the service call . but i'm guessing the bill was way cheaper then . send me a replacement tv .