Great Intel Customer Support!
- FlyingPenguin
- Flightless Bird
- Posts: 32784
- Joined: Wed Nov 22, 2000 11:13 am
- Location: Central Florida
- Contact:
Great Intel Customer Support!
Wow, there are still companies with good customer support. My 2 year old Intel NUC died, that I use as a Media Center PC. No power light. It has a 3 year warranty. After a day of back and forth via their support website, mainly to have me troubleshoot it thoroughly (tested PSU which is fine, reset CMOS jumper, checked CMOS battery voltage), they promptly called me on the phone right after our last email exchange and approved an RMA. Also getting a newer model out of it since they don't have that same model on the shelf.
Christians warn us about the anti-christ for 2,000 years, and when he shows up, they buy a bible from him.
- Executioner
- Life Member
- Posts: 10141
- Joined: Wed Nov 22, 2000 11:34 am
- Location: Woodland, CA USA
Re: Great Intel Customer Support!
That's nice to hear. Kudos to them!
------------------------------------------
Re: Great Intel Customer Support!
Very Nice. I hope they keep this service once they start selling video cards.
- FlyingPenguin
- Flightless Bird
- Posts: 32784
- Joined: Wed Nov 22, 2000 11:13 am
- Location: Central Florida
- Contact:
Re: Great Intel Customer Support!
They received the old unit two days ago, just got a tracking number and packing list for the replacement.
The old unit was a Gen 8 Intel CPU. The new one is a Gen 10 with a higher boost clock.
The old unit was a Gen 8 Intel CPU. The new one is a Gen 10 with a higher boost clock.
Christians warn us about the anti-christ for 2,000 years, and when he shows up, they buy a bible from him.
- FlyingPenguin
- Flightless Bird
- Posts: 32784
- Joined: Wed Nov 22, 2000 11:13 am
- Location: Central Florida
- Contact:
Re: Great Intel Customer Support!
Just got the replacement today. Ten day turnaround. Very nice.
Christians warn us about the anti-christ for 2,000 years, and when he shows up, they buy a bible from him.
- FlyingPenguin
- Flightless Bird
- Posts: 32784
- Joined: Wed Nov 22, 2000 11:13 am
- Location: Central Florida
- Contact:
Re: Great Intel Customer Support!
Works fine, except that I can't activate the original Win10 key on it. It's an OEM System Builder key which is tied to the old hardware.
Fun fact: Here's one (and only one) good reason to create a Microsoft account if you install Windows with a CD key: you have some ability to move it to new hardware. There is a process that if I had linked that key to an MS account when it was installed on the old hardware, I could move it.
Doesn't really matter for me, since I have dozens of valid Win7 Pro keys laying around, and Microsoft still lets you install Win10 using a Win7 key.
Now I'm debating whether to keep this thing as a loaner or sell it. I no longer really have a use for it. It's a dandy little PC. It even has a Vesa mount so you can mount it to the back of a monitor. This is the model they sent me:
https://www.newegg.com/intel-nuc10i3fnh ... 004K-00N48
Fun fact: Here's one (and only one) good reason to create a Microsoft account if you install Windows with a CD key: you have some ability to move it to new hardware. There is a process that if I had linked that key to an MS account when it was installed on the old hardware, I could move it.
Doesn't really matter for me, since I have dozens of valid Win7 Pro keys laying around, and Microsoft still lets you install Win10 using a Win7 key.
Now I'm debating whether to keep this thing as a loaner or sell it. I no longer really have a use for it. It's a dandy little PC. It even has a Vesa mount so you can mount it to the back of a monitor. This is the model they sent me:
https://www.newegg.com/intel-nuc10i3fnh ... 004K-00N48
Christians warn us about the anti-christ for 2,000 years, and when he shows up, they buy a bible from him.