PCA Forums

Posted: **Sun Aug 07, 2005 2:23 am**

Anyone ever RMA'd a Logitech mouse? My MX1000 is going bad. Left mouse button isnt working. Had it about a year or so. thanks

dan

Posted: **Sun Aug 07, 2005 9:34 am**

nope...but i found this:

logitech rma info

Obtaining an RMA number
If you have gone through all the suggestions on our web site and you are still unable to resolve the problem, you device should be exchanged. The fastest form of exchange is through the point of purchase (POP). Most resellers will offer an exchange or refund option for a limited time.

If you can't exchange the device through your POP, we would like to replace your device while it is covered under our manufacturer's warranty period. Due to the nature of product exchanges, we ask that you call the Logitech Customer Support HotLine to receive a Return Merchandise Authorization (RMA) number. Unfortunately, we cannot provide this number through the Electronic Technical Support (e-mail) system.

To obtain your RMA number, please contact our Customer Support Hotline at 702-269-3457. Canadian customers please dial 416-207-2782. Our Technical Support Agents can be reached Monday through Friday from 6:00 AM to 6:00 PM PST (Excluding Some Holidays).

If you live outside the US or Canada, click here to locate the Logitech support center closest to you and choose your nearest location in the "Select a region" menu.

Some issues will require general troubleshooting to be performed by the agent to determine if a product is actually defective. To save you time, please be at your system and have the following pieces of information available when you call:

Model number or Part number of the Logitech product
Software version for your Logitech product.
Type of computer (e.g. Pentium, 486).
Make of computer (brand name).
Version of your Operating System (OS).
Troubleshooting steps that you have tried.
Please note that warranty is determined by the product serial number or a proof of purchase (receipt). Therefore, it is important that you have the product and/or receipt with you when you call. Failure to provide us with any of the information may impede the speed of fulfilling your request.

If your product is out of warranty, you may be able to replace it after paying an out of warranty charge.

Posted: **Sun Aug 07, 2005 9:44 am**

i hope Logitech warranty has got better over the years -or i just was unlucky .
i bought a keyboard it went bad in like 3 weeks . called the company logitech . was informed to return it to the place of purchase . get there the store said on logitech products you have to return it to company . OK by then i was getting really pissed .the store called up logitech . and i got a new keyboard .but this was a special service the store did . it was right in the stores information book for managers . that all logitech goods have to be returned by the customer-to logitech . so this was not there normal way of handling logitec products returns .and yes i was right there when they made the call to logitech.
after that i would not buy another mouse or keyboard ! store was officemax to !
i hope there return policy is better now !

Posted: **Sun Aug 07, 2005 12:49 pm**

I had to RMA the base station on my MX700 a few months ago. One of the contacts went bad and it wouldn't charge the batteries in the mouse. RMA process was fairly typical. Call them, give them the serial #, then they sent me a new base station UPS.

Posted: **Mon Aug 08, 2005 4:14 pm**

thanks for the tips and info guys. Never saw that info on their website...thanks!

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logitech RMA

logitech RMA