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The first time l bought my this Harleon computer was not eassy, since l was thinking about a possibilty to get my hands on fast computers.
My friends were all on Mac and AMD, but l decided to turn the scene.

I was having 500 US Dollars and was asking my self if that will be okay for a fast PC.

A friend of my came to me one day with a magazine consisting of computers....I was delighted since they sounded good and was not too expensive...I went in foor this Harleon Xenox 1000 ...I got this PC for almost 3 month without a flop...
My problem is:

Only yesterday, l hAD SOME VIRUS ON MY COMPUTER through the net with the nam "Miracle"
Can one please help me to take this virus off since l am new in this PC stuffs...I called the Harleon hotline but they told me they do not support virus inffections....
pleas helpoööööö


Tina
UK

Hello Tina, Welcome to PCA!

Let's see if we can give it a go and help you out!

Can you give us a little more information to work with?

What are the specifications on the computer?

Are you using a Anti-Virus Program?

Did you Computer come with a Restore CD?

What symptoms are you experiencing?

I am not aware of a Virus called "Miracle". How did you get this name?

If you have an anti-virus program installed (and you should) and it detected the virus, it should have given you a complete name for the virus.

How exactly did you conclude that you have a virus? BEWARE: There are many virus hoax emails out there.

Please post specifics and we'll try and help you out.

Thanx for the fast answer:

Ya l got a recovery CD from Harleon ....

Moreover, l do not know, anytime l open my computer, this miracle screen comes on my computer not allowing in the computer screen...since this miracle stuffs covers the whole monitor............

Okay, I assume this Miracle screen is an advertisement? Like a pop-up but the whole screen? If so I would say it's a spyware program and not a virus.

The simplest way to get rid of it - if you're lucky - is to use Windows System Restore to reset the computer back to the condition it was in prior to the infection:

- Click the start button, go to Program, Accessories, System Tools, System Restore

- Select "Restore my computer to an earlier time" and click NEXT

- A calendar will appear. Click on a date with a bold number that you're certain is well before the infection occured, then highlight a checkpoint on that date and click NEXT.

This will take 5 - 10 minutes and when it's done the computer will be in the exact same state it was in that earlier day. Any programs you've installed since that day will dissappear and you'll have to re-install it, any settings you've changed since that day will revert back to the way they were on that day.

You will not lose any files that are in your Document's folder, but any files outside the Documents folder will revert to the condition they were in that day (if you use Quicken for instance, which stores it's data outside the Documents fodler, you should back it up to floppy first and restore it afterwards).

If you lose something important, DON'T WORRY, you can always undo the system restore (that will be a new option in the system restore menu next time you open it) and put it back the way it was.

This will hopefully eliminate the infection. Be very careful not to get re-infected. If this is spyware, as I suspect, you probably got it by clicking on a link in an email or by going to a website that fooled you into answering yes to a download request.

Your browser may also be setup to automatically load downloads which is a serious security risk. In Internet Explorer bring down the Tools menu and select Internet Options. Click on the Advanced tab and uncheck the box for "Enable install on Demand (Internet Explorer)".

You should run Windows Update and make sure you have all the latest critical updates installed.

You should be running an anti virus program and you need to keep it's subscription up to date, and make sure it's setup to update it's definitions automatically. You CANNOT get by without virus protection. Anti virus programs will also give you some protection from spyware.

If you do not have an anti virus program, you can download a free on here:
http://free.grisoft.com/freeweb.php/doc/2/

Although I would recommend you purchase Norton or McAfee retail as they have more features.

Let us know if System Restore solved the problem for you, otherwise we'll need to walk you through using some spyware cleaners.