Staples playing games with prices
Posted: Mon Mar 30, 2009 7:36 pm
I just bought a new AIO fax printer and I was pricing cartridges for it. I wanted to buy local but I got online and compared Best Buy, Sam's Club, Office Depot and Staples. Staples had the best deal so I printed the web pages (lucky thing) and went over there. The prices on the shelf were $6 more for the tri color pack and $4 more for the dual hi-capacity black tanks. AND these prices were posted as specials (the regular price was supposed to be a couple of buck more).
Well duly armed with my printouts I grabbed the cartridges and went to the register and asked why the store prices were more than their online prices. The girl told me it was no problem - they price matched their own website's prices if I brought proof with me (oh gee that's nice!) and she discounted them for me. She continually dodged the my question as to WHY the store prices were more than the web prices in the first place. I told her I often shopped here and never seen a discrepancy before.
She just kept repeating it was no problem since they price matched their website. Well that's just peachy unless you don't do your research and don't bring the proof. If you're some unsuspecting person just walking in off the street I guess you get screwed.
BTW: I did go to the back of the store afterwards to thier customer computer kiosk to look up the prices online there and confirmed they were the same ones I saw at home, and they give you a printer to print them out there.
Still, this is very fishy to me. The store prices should be the same as the website.
Well duly armed with my printouts I grabbed the cartridges and went to the register and asked why the store prices were more than their online prices. The girl told me it was no problem - they price matched their own website's prices if I brought proof with me (oh gee that's nice!) and she discounted them for me. She continually dodged the my question as to WHY the store prices were more than the web prices in the first place. I told her I often shopped here and never seen a discrepancy before.
She just kept repeating it was no problem since they price matched their website. Well that's just peachy unless you don't do your research and don't bring the proof. If you're some unsuspecting person just walking in off the street I guess you get screwed.
BTW: I did go to the back of the store afterwards to thier customer computer kiosk to look up the prices online there and confirmed they were the same ones I saw at home, and they give you a printer to print them out there.
Still, this is very fishy to me. The store prices should be the same as the website.