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Posted: Mon Jan 08, 2001 9:02 pm
by aokay
I own a 2 and 1/2 year old gateway system. It's dying. If it were to plop dead one night while playing quake, what do you think they could do? I have a 3 year warranty but my computer is composed of parts that aren't even around anymore. Maybe they will build me a new, better (of course) system? Any input?
Thanks,
Adam
Posted: Mon Jan 08, 2001 9:09 pm
by news
I work at an officemax that has a gateway kias. I'd be glad to run your question by them tomorrow at work if you'd like. I do know that they take trade ins up to 4 years old if yours dies after the warrenty is up.
Posted: Mon Jan 08, 2001 9:12 pm
by aokay
Yeah man, thanks. That'd be great if you did that. Lemme know what they say
Posted: Mon Jan 08, 2001 9:27 pm
by news
LOL, that would be "Yeah Mam". No problem though, I'll let you know tomorrow
Posted: Mon Jan 08, 2001 9:49 pm
by Ladies Man
ah a girl! run!
Posted: Tue Jan 09, 2001 1:28 am
by aokay
Hmm.... I just realized that the message icon I chose it NOT a face taping his finger to his chin as if he is thinking.... oh well
Posted: Tue Jan 09, 2001 2:56 am
by Splitfire
You'd be surprised what OEMs will have laying around the warehouse. If the whole system dies (highly unlikely) and they don't have the parts on hand to replace your system, you will most likely get the bottom-of-the-line system in their current catalog.
Posted: Tue Jan 09, 2001 5:45 am
by Darkheart
Most OEM's are pretty good about stuff dying under warranty as they know if they treat you right at the end of your PC's life your more likely to go back to them. I personally would run it into the ground to try to make sure that it goes pop IN warranty rather than 2 days after it runs out.
Darkheart
Posted: Tue Jan 09, 2001 2:11 pm
by news
Unfortunatly Mr. DuMass (pronounced dumb a... well you get the idea) was in today. His response to your question was to call the tech rep. Duh, we knew that. There is another person I want to ask, she'll have inside Gateway secrets for you I'm sure. Mr. D did say that the trade in time was 2 to 4 years.
just did this...
Posted: Wed Jan 10, 2001 12:38 am
by b-man1
my sister's family has an e-machines (i know...i know...) system that had a faulty modem (it would function, but you have to unplug/replug the phone line to reinitialize the modem and try to connect multiple times). she got it from Best Buy with their xtended warranty...i took it in for her to get a new modem and....
me: "the modem is bad..blah, blah"
tech (after just looking at it...no testing): "yup, the modem is bad. we don't repair these. we'll just REPLACE the computer"
me: "ok." (secretly thinking "mwuahahahaha")
wow. don't just replace the $10 cheap-o PCI modem...replace the whole computer!
so, she is getting in-store credit for the price she paid. i'll make her get an HP Pavilion this time, with $$$ back. not bad. (btw, the computer is 1+ year old)
Posted: Wed Jan 10, 2001 12:51 am
by Biohazard
I deal with some comcrap systems that seem to wait till the day the warrenty expires to die. Damn things. But another suggestion to try is sending the parts direct to the company that sold them to GW2000. We send in maxtor drives from these compaqs that are 1.2gb and get back 15gb drives right now, with a letter saying "this is the closest we have in stock". CDrom drives are just as bad, Aopen (stupid VAR systems) replaces the 2-8x drives with 50x drives and the same line of bs. But I'm not gonna stop them from doing that... hell I even got Jabil to replace an ATX board out of a Gateway, an FX for a BX... you tell me if that was a bad thing or not?