PCA Forums

I'm having the hardest time with their rma department right now. This is what I don't understand. I bought a motherboard, cpu, and ram from them all in one package. The motherboard is an asus a7v8x which is now dead. I determined it was dead by testing everything in the system, in a different mobo, and a different cpu in this mobo. Yes, the motherboard is actually dead. Now my question is this, they're saying that since I took the sticker they had on the cpu/mobo socket off, that my warranty on my motherboard is void?? How can this be?? People change/swap/upgrade/downgrade cpus all the time, apparently thats not aloud at micropro! I just don't get it, I don't think they should be able to refuse my rma request because I swapped out my damn cpu!

well, first ask for a manager....then make sure you actually are talking to a manager. That will help some, if not get really hostal. If all that fails call asus and rma it threw them. then make sure you do a better business buro wright up on the company as well as all the sites that review shops. Also threaten the manager with these things so he knows you are serious.

I remember from the past people have had bad luck with that company though i think.

Good luck.

Greg

damn that sucks i won't buy anything from them again. Ordered a Lite-on CDRW from them about a month ago and it got here fast with no complaints... sure hope i don't have to rma it with them anytime soon... This is just one reason why you always buy mobo's and cpu's from newegg cause their RMA department flat out rocks! I rma'd a 24x10x40 CDRW with them before xmas last week i got a 48x24x48 sent back to me as a replacement not a bad deal i might add

Thanks for the advice Greg, thats a good idea to threaten them with that cuz I honestly don't think that even though they had the little "remove and void your warranty" sticker on there that they have any right to refuse to rma my motherboard.

Thats cool they gave you a better one Pred... Maybe if I send them my motherboard they'll send me a new one with a cpu and warranty sticker too!! (seeing as how motherboards and cpus must be intact at all times and all)

So if I told you I was going to do this it would have been ok? This is
getting silly, you aren't even typing correct english in your responses to
me. I'd like to hear from a manager, or I'd like a phone number that I can
use to call your mananger, thank you.
----- Original Message -----
From: "rmaform" <rmaform@micropro.com>
To: "Frost" <frost@pcabusers.com>
Sent: Thursday, January 09, 2003 1:30 PM
Subject: RE: Returning for replacement


> Dear Customer,
>
><b> If there was previous Knowledge of this procedure and that you have
mention
> you wanted to try this then we could have avoided this incident.</b> I am
sorry.
>
> Micro Pro Technical Support
>
> -----Original Message-----
> From: Frost [mailto:frost@pcabusers.com]
> Sent: Thursday, January 03, 2002 12:27 PM
> To: rmaform@micropro.com
> Subject: Re: Returning for replacement
>
>
> Yeah so my cpu works fine, I tested it in a different system. So what
would
> you say if I just bought the motherbaord from you guys huh? So your
saying
> I'm going to have to take this up with asus because I broke the sacred
seal
> made when you guys installed the cpu? People have to change and upgrade
> cpus all the time, in no way should that affect the warranty of their
> motherboard, thats just stupid.
> ----- Original Message -----
> From: "rmaform" <rmaform@micropro.com>
> To: "Frost" <frost@pcabusers.com>
> Sent: Thursday, January 09, 2003 6:50 AM
> Subject: RE: Returning for replacement
>
>
> > <b>The CPU as risk at being physicaly Damaged when removing the CPU From
the
> > Board.</b> We Place the warrenty Lable there to avoid those incidents from
> > happening. If that label gets removed then we are unable to assist the
> > customer.
> >
> > -----Original Message-----
> > From: Frost [mailto:frost@pcabusers.com]
> > Sent: Wednesday, January 02, 2002 11:55 PM
> > To: rmaform@micropro.com
> > Subject: Re: Returning for replacement
> >
> >
> > Yes but only as a last resort. How can removing the processor from the
> > motherboard void my motherboard warranty?
> > ----- Original Message -----
> > From: "rmaform" <rmaform@micropro.com>
> > To: <frost@pcabusers.com>
> > Sent: Wednesday, January 08, 2003 7:32 AM
> > Subject: RE: Returning for replacement
> >
> >
> > > Did you remove the CPU to test it also? Because if you do you will
VOID
> > your
> > > warrenty as writen on the sticker that covers the CPU and the lever on
> the
> > > socket.
> > >
> > > -----Original Message-----
> > > From: RMA-Form@micropro.com [mailto:RMA-Form@micropro.com]
> > > Sent: Tuesday, January 07, 2003 11:59 PM
> > > To: rmaform@micropro.com
> > > Subject: Returning for replacement
> > >
> > >
> > > Customer Number : **-********
> > > Name : **** ******
> > > DayTime Phone : ***-***-****
> > > Evening Phone : ***-***-****
> > > Return SHIP TO Address :
> > > **** ***** **.
> > > Colorado Springs, CO ******
> > > Invoice No : 4810034-IN
> > > Invoice Date : 10/24/2002
> > > Email : frost@pcabusers.com
> > > Part No 1 : mbasa7v8x
> > > Serial No 1 : 29zg138236+
> > > Part No 2 :
> > > Serial No 2 :
> > > Reason for Return : Defective Product
> > >
> > > Additional Comments :
> > > The motherboard is fried. I don't know how it happend, maybe a power
> > spike
> > > or something, but it was running fine, and I have tested every other
> peice
> > > of hardware in my computer, and they've all checked out fine. So this
> is
> > > the only thing it could be.

hey frost (or blade or another admin if they see this)

you might wanna edit out your name, phone number and personal info from the email replys in your last post

I know a lot of the people here are responseable enought to not do anything with it. But you just cant be sure who is surfing the forums

thats not how things work. Not only does the stuff they say NOT make any sence it is also is retarded and probably not even true.

I refuse to deal on emails with componies like that. its the phone or my chargecard company going to bat for me.

Was it writen anywhere that if the sticker is removed ALL waranty is void? Not only is that bad business practice it also wont stand up in the courts.

Greg

Originally posted by Frost
Thanks for the advice Greg, thats a good idea to threaten them with that cuz I honestly don't think that even though they had the little "remove and void your warranty" sticker on there that they have any right to refuse to rma my motherboard.

Companies usually use the sticker as a way to be sure that the product was bought from their stores... that's why you're warranty (from the store) is void if the stickers gone.
ESPECIALLY if they didn't write down the serial number.

Originally posted by Absolut Talent
hey frost (or blade or another admin if they see this)

you might wanna edit out your name, phone number and personal info from the email replys in your last post

I know a lot of the people here are responseable enought to not do anything with it. But you just cant be sure who is surfing the forums

Taken care of.

That's sheer stupidy on their part. They say that you can't remove and install the processor from that board to another to prevent possible harm to the processor and mainboard. If that's true then what would happen if you were buy each of the components from them individually? Would you void the warranty because you put them together and possibly harmed the components. I don't think so.

Like Greg said get them on the phone and tear 'em a new one. It's fun to fvck with idiots like that.

Thanks for editing that, I wasn't thinking But yeah no e-mail back, guess I get to f*ck with some idiot on the phone tomorrow

Words of advise: keep a cool head. Going off half cocked won't get this resolved. Be firm and continue to press your points. Also write down the pertinent info of the call {name, time, date, etc.}

I work as a customer service rep for one of the largest mort. cos in the world and nothin' pisses me off more and makes me more uncooperative than someone coming on the line cussin' and raising hell. The reps are much more likely (whether they speak good english or not) to help you out if you're patient and firm than if you're impatient and rude. If all else fails just contact ASUS and let them know how the company treated you and do all the other things mentioned and maybe ASUS will pull their business.. But a cool head is VERY important.. eGo