AOL Phone Call - refuses to cancel account

Post by **FlyingPenguin** » Thu Jun 22, 2006 6:53 am

MegaVectra · Post by **MegaVectra** » Thu Jun 22, 2006 7:00 am

I first heard this on break.com. Sucks the guy got fired, he was just doing what he was told to do.

Post by **FlyingPenguin** » Thu Jun 22, 2006 7:20 am

EXACTLY. They apologize and fire the guy when it's AOL'S POLICY to have them do this. TRUST ME.

That's EXACTLY how it is. I had a client - an 80 year woman who's fairly mild mannered - and they had her nearly in tears on the phone. The guy refused to cancel her. I was listening in the other room while I was working on her PC and I finally took the phone from her and reamed the guy a new one.

I can assure you these people are encouraged to do this. It happens all the time. Usually what they'll do is just refuse to cancel the account and give you 1 month for free to "think it over" and in 1 month you have to go through it all again on the phone with them.

Shadow250 · Post by **Shadow250** » Thu Jun 22, 2006 7:58 am

i know a guy who uses that to his advantage, he hasnt paid for his internet for almost a year now.

Post by **MidnightSin** » Thu Jun 22, 2006 8:56 am

I have had them (AOL) offer to put clients on standby for 4.95 a month instead of canceling thier account. Also it never fails once you get them to cancel the acount it takes them 3 months to stop billing and drafting your credit card or bank acount and you have to get them to refund the transaction ever month for at least 3 months before its over.

Executioner · Post by **Executioner** » Thu Jun 22, 2006 9:03 am

That's messed up. If you had auto payment via your bank, you can always have your bank stop payment.

dadx2mj · Post by **dadx2mj** » Thu Jun 22, 2006 10:08 am

Only 21 min? As bad as that is I spent ...and I am not BS'ing over 6 hours on the phone with AT&T trying to solve a bill issue and cancel my damn account with them.

eGoCeNTRoNiX · Post by **eGoCeNTRoNiX** » Thu Jun 22, 2006 10:18 am

Yah, it's total BS that the guy got fired for doing what AOL makes them do. I called them one time to cancel an account after like 6 years of using it and they wanted to know if I had any friends that wanted to take over the account, blah blah blah. They even asked if I had a DOG that wanted it.. Main reason I will never ever deal with them again. At least not intentionally.

DoPeY5007 · Post by **DoPeY5007** » Thu Jun 22, 2006 11:20 am

Funny stuff

beef · Post by **beef** » Thu Jun 22, 2006 2:54 pm

I had the same problem. It took me like 35 minutes to cancel my aol, after i already tried once and they gave me the free month. Then they kept calling and calling, like twice a week for three weeks. They really need to change their company policy...

rogue · Post by **rogue** » Thu Jun 22, 2006 4:20 pm

AOL just needs to shrivel up and die. Their internet 'service' and customer support have been horrendous from day one.

GuardianAsher · Post by **GuardianAsher** » Thu Jun 22, 2006 5:12 pm

When I had to cancel my AOL subscription, we just told them that the family computer died, and we didn't need it anymore. Now that was partially a lie. The family computer did die, but we didn't tell them we had two more in the house. And that we got a local internet service for like $10 a month. The good ol' days of dialup. DSL rules.

Post by **FlyingPenguin** » Thu Jun 22, 2006 5:27 pm

From The Devil's Dictionary:
http://sedition.com/ddx/w/328.html

AOL
1. an ISP which is chiefly useful for losing tremendous amounts of data and denying even the most basic connections while charging the most premium of rates; proof that gross incompetence and popularity are not mutually exclusive.
2. a missed keystroke, a typo of SOL.

:lol

renovation · Post by **renovation** » Fri Jun 23, 2006 1:28 pm

got to love some of there clients to (my sister in point ) she wont lesson to me and has both aol and comcast cable .for her only computer .(as i shake my head } why becouse she likes there home page aols that is and cable is faster - then dial up .
she also saids she loves all there spyware and anti virus protection that they give here free as a client .
so she is paying $39.00 a month for comcast .and $19.95 a month for AOHELLL for a total yearly fee of
$239.40 for AOL
$439.40 for comcast high speed internet
plus cost of a phone line maybe $450 per year
6% sales tax on both services
plus modem rental of $36 from comcast and asst. other charges
for a grand total around a WHOPPING
$1200.00 PER YEAR min.for her to send E-mails and have her AOL home page . as we shake are head ")

Post by **FlyingPenguin** » Fri Jun 23, 2006 8:36 pm

She also saids she loves all there spyware and anti virus protection

LOL! I can't tell you how many client's systems I've worked on that were infested with spyware that had AOL Spyware Protection installed. It's a f@cking joke.